FAQ's
Product
How big is the NIPPY Cooler?
The NIPPY Cooler has a 20-liter capacity, comfortably fitting 20 cans plus ice.
Exact dimensions:
📌 Height: 29cm
📌 Width: 37cm
📌 Depth: 24cm
Is it easy to clean?
Cleaning your NIPPY Cooler is easy!
📌 Use a mixture of mild dish soap and water with a gentle cloth to clean the interior, exterior, and zipper.
📌 Fully air dry before zipping it closed and storing to prevent moisture buildup.
How long will it keep cool?
Our soft coolers provide serious cold-holding power.
📌 Every adventure is different, so we can’t guarantee an exact timeframe.
📌 However, we’ve tested our coolers in many conditions, and we’re confident they’ll keep your goodies cold for up to 24 hours.
What countries does NIPPY ship to?
We deliver to New Zealand and Australia.
We like to keep things simple—all NIPPY orders ship for free, no hidden costs, no surprises.
📦 Dispatched within 24 hours from our Auckland, NZ location.
📍 NZ: 1-3 business days
📍 AU East Coast: 4-5 business days
📍 AU West Coast: 5-7 business days
Is NIPPY New Zealand owned and operated?
Yes! NIPPY is 100% New Zealand owned and operated.
📌 All NIPPY products and packaging are designed in New Zealand by Kiwis.
📌 We work with a family-owned factory in China to manufacture our products, as the necessary technology isn’t available in NZ.
📌 We’re committed to premium quality, which is why we back all our products with a 3-year warranty.
What forms of payment do you take?
We accept a variety of payment methods for a smooth checkout experience:
📌 Credit & Debit Cards (Most NZ/AU accepted cards)
📌 PayPal
📌 Shop Pay
📌 Google Pay
📌 Afterpay
Returns and guarantees
How does your 110% refund and returns work?
We promise we’re not pulling your leg. Buying online without seeing or trying a product first is tough. Sometimes things aren’t quite what you expected. And when it comes to returns, some companies set up hoops to jump through to get your money back.
We’re not here to play those games. We’re taking the risk out of your shopping experience.
If NIPPY doesn’t live up to your expectations for any reason, send it back within 60 days and we’ll give you a 110% refund and pay for your return shipping. Yep, that’s more than you paid.
Example:
- You see NIPPY, it looks amazing, you fall in love.
- You pay $200, and we send it with ultra-fast free delivery to your door.
- It doesn’t meet your expectations, so you return it within 60 days.
- We refund you $220.
- Send us a photo of your return shipping costs and we'll cover that too
Yes, we accept used products—we encourage it! How else are you supposed to know if you like it without giving it a go?
Conditions
📌 Return shipping costs are the responsibility of the customer (please note - your 110% refund should cover your shipping costs).
📌 We recommend using a tracked shipping service to ensure your NIPPY makes it back to us safely. If it’s not tracked and we don’t receive it, we can’t offer a refund.
📌 A maximum of 1 product can be returned for a 110% refund at one time (to keep things fair and prevent scammers). Any additional items will be refunded at 100%.
📌 This offer is only valid for 60 days after purchase. After 60 days, we’re unable to offer returns or refunds.
To start a return, contact@nippycoolers.co.nz with your order number—we’ll get back to you within 24 hours 😊
How does the 3 year warranty work?
All NIPPY products are backed by a 3-year warranty against defects in materials and workmanship. This warranty applies only to the original owner, and proof of purchase is required.
What’s Covered?
✔️ Manufacturing defects in materials or workmanship.
What’s Not Covered?
❌ Normal wear and tear (scratches, scuffs, discoloration).
❌ Damage from commercial use, structural alterations, or misuse.
❌ Stress beyond the physical limits of the materials.
How to Make a Warranty Claim
1️⃣ You’ll need to return the faulty item to us for inspection.
2️⃣ If the product is confirmed faulty (and not due to misuse), we’ll send you a brand-new replacement for free.
3️⃣ If your product is confirmed faulty, we’ll refund your return shipping costs.
To start a return, contact@nippycoolers.co.nz with your order number—we’ll get back to you within 24 hours 😊
My product is faulty
📅 Within 60 Days:
- We’ll send you a brand-new replacement for free OR offer you a 110% refund—your choice.
- We’ll also cover the return shipping for your faulty product.
🛠️ After 60 Days (Under Warranty):
- You’ll need to return the faulty item to us for inspection (return shipping costs are the responsibility of the customer).
- If the fault is confirmed not due to misuse, we’ll offer you either a 100% refund or a brand-new replacement—your choice.
- If faulty, we'll also cover the return shipping costs.
- If not faulty and outside of the 60 days - we cannot offer returns or refunds.
To start a return, contact@nippycoolers.co.nz with your order number—we’ll get back to you within 24 hours 😊
I want to return my product
Shop with confidence knowing you can easily return your items for a 110% refund within 60 days for free.
📌 A maximum of 1 product can be returned for a 110% refund at one time. Additional items will receive a 100% refund.
📌 After 60 days, we’re unable to offer returns or refunds.
As a small business, we can’t sustain refunds beyond this timeframe, but we want to help where we can. If you’re outside the 60 days, reach out to us, and we’ll do our best to find a solution.
To start a return, contact@nippycoolers.co.nz with your order number—we’ll get back to you within 24 hours 😊
